New Orleans, LA

New Orleans, LAThe City of New Orleans was founded in 1718 by French explorers and colonists, but was ceded to Spain in the 1763 Treaty of Paris.  Much of the city's early development, centered in the present day French Quarter, was undertaken by the Spanish.  Much of the remaining architecture in the French Quarter is, perhaps ironically, of Spanish design.  New Orleans return to French control in 1801, until it was sold to the United States in the 1803 Louisiana Purchase.

As Louisiana and New Orleans integrated into the American Republic, the city became a critical outpost for shipping and trade.  With the Mississippi River running through the city and dumping into the Gulf of Mexico, it remains an important cog in international trade and shipping networks.  The French and Spanish Creole culture permeated the city, inspiring both architecture and cuisine.

Today, New Orleans attracts many for its history, culture, food, music, sports and parties.  The city's lax open container and drinking laws have earned it a distinction as a party city.  Bourbon Street, at the heart of the French Quarter, is an avenue lined with bars, music joints and strip club.  It is commonly seen as a center of drunkenness and debauchery,  tracing its history to the Prohibition Era.  Despite the party atmosphere in the French Quarter at night, "The Big Easy" has much more to offer:  Beignets, jazz, creole food and Mardi Gras.


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Public Transportation | Taxis Airport Accessibility | Sidewalks/Streets | Attractions & Sights | Professional Sports Teams | Accommodations | Wheelchair Repair/Van Rental
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Accessibility Score:  Moderate (16.5/25) Moderate Accessibility Rating

The accessibility score is calculated based on five critical factors.  Additional details are provided concerning factors that are not rated with a perfect score.  Further information is provided below in the city's complete destination report.

Access to Public Transportation:  4/5

The public transportation system in New Orleans is largely accessible.  The city does not have a subway/rail network.  The city bus system serves all parts of the city and is fully accessible with lowered floor buses and wheelchair ramps or lifts.  The city has a street car system which is accessible on some, but not all routes.  More information is available below.

Availability of Wheelchair Taxis:  1/5

As of 2014, the city of New Orleans had only a single wheelchair accessible taxi.  The local government has said that increasing the number of accessible cabs is a priority, but the situation has not improved.

Accessibility of Sidewalks/Streets:  2.5/5

Due to the age of the city and geographic factors relating to the city sitting below sea level, many sidewalks are cracked, have holes and are often impassable in certain areas.  Curb cuts are not present at all intersections.

Accessibility of Major Sights/Attractions:  4/5

The vast majority of attractions and sights in New Orleans are fully accessible to wheelchair users.  The upper and balcony floors in the bars along Bourbon Street, however, are not.  Access to the upper floors of some historical buildings is not possible due to a lack of elevators.

Accessible Hotels with Roll-in Showers:  5/5
TOTAL SCORE:  16.5/25, Moderate

Public Transportation

The public transportation system in New Orleans is largely, but not entirely accessible.  Wheelchair users can adequately access the city via the bus network.  Streetcars are also an option to get around, but not all routes are accessible.  Information, tips and guidelines for using the city transportation network if you have a mobility challenge can be found below.

City bus network
The New Orleans Regional Transit Authority (RTA) operates an extensive transportation network within the city of New Orleans.  RTA buses are fully accessible, with lowered floors and wheelchair ramps or lifts.  RTA buses have wheelchair securement areas with tie down straps.  The buses also offer priority seating areas for the elderly and disabled.

Because the New Orleans airport (MSY) is outside the city of New Orleans, public bus service to/from the airport is not operated by the RTA, but instead by the Jefferson Paris Transit JeT service.  The JeT Express Bus, route E-2 offers service between MSY airport and New Orleans.  Monday through Friday, JeT E-2 travels as far as the New Orleans central business district.  Regardless of day of week or time, the JeT E-2 always offers connecting service to the RTA bus system in New Orleans.  JeT buses are wheelchair accessible and offer the same accessibility features as those operated by the RTA.  For more information on the JeT airport bus service, visit jeffersontransit.org.  For information on connections between JeT and the RTA, visit norta.com.

New Orleans Riverfront Streetcar

A wheelchair accessible Riverfront Line
streetcar in New Orleans.

Streetcar system
New Orleans RTA operates a streetcar system, but not all lines and streetcars are accessible to wheelchair users due to steps.  The RED street cars which operate on the Canal Street and Riverfront lines are accessible with motorized wheelchair lifts and securement areas.  The green streetcars which operate on the St. Charles Avenue line are NOT wheelchair accessible.  For more information on riding the streetcars with a disability, visit norta.com.

Fares, route maps and schedules
Fares on the New Orleans RTA bus and streetcar are $1.25 each way.  Transfers between lines/routes are available for an additional $0.50, payable to the bus or streetcar operator.  Senior citizens (age 65+) and disabled riders receive a discounted $0.40 fare and free transfers.  For more information on reduced RTS fares and the disability fare application, visit norta.com.

Fares on the JeT E-2 airport express bus between MSY airport and New Orleans are $2.00 each way.  Half-price fares are available to seniors (age 65+), medicare card holders and the disabled.  For more information on reduced JeT fares and the application process, visit jeffersontransit.org.

  • For bus times, schedules and directions, CLICK HERE.
  • For streetcar schedules and route maps, CLICK HERE.
  • For information on the city's ADA Paratransit service and to see if you qualify, CLICK HERE.

Due to the rapidly changing nature of accessibility of the world's public transit systems, please use the comments section at the bottom of this page to share your experiences and any changes you may have noticed in New Orleans.

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Accessible Taxi Services

As of 2014, New Orleans had only one wheelchair accessible taxi van with a lowered floor and wheelchair entry ramp.  While the city has for years stated that efforts were being made to bring accessible taxis to New Orleans, it was not until October 2014 that the first one arrived.  If you discover that more accessible cabs have been added to the New Orleans taxi fleet, please let us know in the comments section at the bottom of this page.  To request or reserve the accessible taxi in New Orleans, use the following contact information:

Move NOLA Taxi Dispatch
(504) 533-0000
movenolataxi.com

Wheelchair taxis are charged at the same rate as a normal taxi.  New Orleans city-approved fares are below:

Flag Drop -- $3.50
Per additional 1/8 mile -- $0.25
Waiting time (per 40 seconds) -- $0.25
Each additional passenger -- $1.00
Flat rate (Airport to/from downtown) -- $33.00

Charges for luggage or use of the taxi trunk are not permitted.  Additional charges for wheelchair handling are illegal.

Due to the fact that there is currently only one wheelchair taxi in New Orleans, wheelchair travelers should not rely on taxi service to/from the airport.  A wheelchair accessible shuttle service, which travels between MSY airport and most hotels/areas in the city of New Orleans is a reliable option.  The shuttle service costs $20.00 one way or $38.00 round trip.  For more information on the New Orleans Airport Shuttle, visit airportshuttleneworleans.com.  Wheelchair users should notify the company in advance to reserve an accessible shuttle at the desired time.

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Airport Accessibility

Louis Armstrong New Orleans International Airport (MSY) is fully accessible to the disabled and wheelchair users.

Each terminal concourse features ADA compliant restroom facilities.  For accessible transportation options to/from the airport, consult the public transportation and taxi sections above.

Should you require a wheelchair at the airport or any other type of assistance, contact your airline directly prior to travel.

For any answers to questions about traveling by air with a wheelchair or disability, consult our How-To/FAQ.

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Accessibility of Sidewalks/Streets

Sidewalks in New Orleans are largely in a state of disrepair.  Cracks are present on the majority of sidewalks, making one's roll in a wheelchair uneven and bumpy.  The roots of trees upend sidewalks, making the traverse quite difficult at times.  Some sidewalks are not equipped with curb cuts, making them inaccessible to the independent wheeler.

Areas of downtown are better maintained, but far from perfect.  The best sidewalks are located around new construction -- casinos and hotels.  Although the sidewalks will present challenges for wheelchair users, the city can still be accessed.  A report from WWL TV Channel 4 sheds some light on the situation in New Orleans:

Although the news report makes the situation look grim, it was shot in largely residential areas of the city.  Visitors to the city will find themselves in highly touristed parts of New Orleans where the situation is significantly better.

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Attractions & Sights

New Orleans features a wealth of both free and paid attractions, museums and sights, the majority of which are fully accessible.  Listed below are many of these top sights and activities.  All listed here are at least partially wheelchair accessible.

Note:  Please share any experiences you have accessing these sights in the comments section at the bottom of this page.

Bourbon Street
Bourbon Street is in many ways the essence of New Orleans.  Located in the historic French Quarter, the street spans 13 blocks between Canal Street and Esplanade Avenue.  Lined with bars, jazz joints and strip clubs, Bourbon Street is full of action and entertainment.  Most bars are accessible on the first level, but do not offer elevator access to the upper floors and street balconies.  The sidewalks are passable by wheelchair, with curb cuts at the majority of intersections.  At night, the street is closed to traffic, allowing patrons of Bourbon Street (including those in wheelchairs) to walk/roll on the street itself.  The street first opened while the territory was under French control in the early 1700s.  A 1788 fire destroyed much of the city, but Bourbon street was rebuilt under Spanish control.  Despite the city's French heritage and creole culture, Bourbon Street displays extensive Spanish architecture and influence.

Cafe du Monde
Cafe du Monde is a coffee shop located in the city's French Quarter.  Ranked as one of the city's must-see attractions, the cafe serves coffee in the French chicory style.  Patrons can order a coffee or beignet and sit outside on the cafe's patio.  With a simple menu consisting of coffee, white and chocolate milk, orange juice and beignets, it does not require a large commitment of time.  Lines are longest on the weekends, particularly during brunch hours.  The cafe is wheelchair accessible, with no steps or barriers to entry.

Jackson Square

Jackson Square in the French Quarter.
Photo by Aashish Lamichhane.

Jackson Square
Declared a National Historic Landmark in 1960, Jackson Square is a public green space located in the French Quarter.  Small in size, covering about one city block, the square traces its origins to 1721.  The city and region was then under French control.  Originally named the Place d'Armes or "Weapons' Square," it was renamed Jackson Square following the Battle of New Orleans in 1815.  Then the general of the victorious American force, Andrew Jackson would become the 7th President of the United States.  The square features at its center a towering statue of Jackson, erected in 1856 and sculpted by Clark Mills.  The square is considered the "center" of the city, a gathering area for countless events and performances and is directly in front of the Cathedral-Basilica of St. Louis.

Cathedral-Basilica of St. Louis, King of France
Located in the French Quarter, the Cathedral-Basilica of St. Louis is the Seat of the Roman Catholic Archdiocese of New Orleans.  The Cathedral was originally built in 1718, rebuilt from scratch in 1789 and again in 1850.  The current structure, built in 1850, contains little of its 1789 predecessor, but remains one of America's oldest Roman Catholic Cathedrals.  The Cathedral has received two papal visits, the first by Pope Paul VI in 1964 and the most recent by Pope Saint John Paul II in 1987.  The Cathedral is wheelchair accessible.  For more information or Mass times, visit stlouiscathedral.org.

The Cabildo
With construction completed in 1799, The Cabildo was built under Spanish rule.  The building sits adjacent to the Cathedral of St. Louis at Jackson Square.  In 1803, the building was the site of the Louisiana Purchase, which transferred the Louisiana Territory to the ownership of the United States.  Once the headquarter of the New Orleans city government, The Cabildo became a museum in 1908.  The Cabildo remains a part of the Louisiana State Museum and shares much about the history of the state with visitors.  Adult admission is priced at $6.00.  For more information on The Cabildo and the exhibits within its museum, visit louisianastatemuseum.org.

The Presbytere
The Presbytere, located near The Cabildo and Jackson Square, was built in 1791 on land owned by Capuchin monks.  Initially a site of commerce, the Presbytere later became a courthouse and, in 1911, a part of the Louisiana State Museum.  The structure currently houses to exhibits, Mardi Gras: It's Carnival Time in Louisiana and Living with Hurricanes: Katrina and Beyond.  Admission to the museum is $6.00.  For more information on The Presbytere and the exhibits within its museum, visit louisianastatemuseum.org.

City Park
Taking up more than 1,300 acres and more than twice the size of New York's Central Park, New Orleans' City Park is the 6th largest and 7th most visited urban green space in the United States.  The park is home to many attractions, including a golf course, horse stables and amusement rides.  The park is also home to the New Orleans Museum of Art and the New Orleans Botanical Garden.  The park has accessible paths and well manicured lawns throughout, making access by wheelchair quite easy.

New Orleans Museum of Art

The New Orleans Museum of Art.

New Orleans Museum of Art
Located within City Park and near the terminus of the Canal Street streetcar line, the New Orleans Museum of Art was opened in 1911.  A fine art museum worth a visit, the NOMA houses some 40,000 pieces of art.  Included in the collection are works by Braque, Degas, Matisse, Monet, Picasso, Renoir and Rodin.  The collection is made up largely of American and European works from the Italian Renaissance to the modern era.  The museum also features a furniture collection and sculpture garden.  The museum is fully accessible to wheelchairs and features ADA compliant accessible restroom facilities on the first floor.  Access to the museum is $10 for adults and $8 for seniors aged 65+.  The sculpture garden is free to the public and does not require a ticket to the museum galleries.  For more information on the museum and its collection, visit noma.org.

Harrah's New Orleans Hotel & Casino
Opened in 1999 and remodeled after Hurricane Katrina, Harrah's is the only casino which legally operates in the State of Louisiana.  The casino features more than 2,000 slot machines, 90 table games and a poker room.  The hotel features 450 hotel rooms and suites.  The entire complex sits a block away from the banks of the Mississippi River.  Both the hotel and casino are wheelchair accessible and ADA compliant.  A limited number of the hotel's rooms are equipped with accessibility features in the room and bathroom.  For more information on the Harrah's casino, hotel or other attractions, visit harrahsneworleans.com.

Aquarium of the Americas
Operated by the Audobon Institute, the Aquarium of the Americas is one of the top aquariums in the United States.  Located along the banks of the Mississippi River on Canal Street, the aquarium is home to more than 10,000 animals representing 530 species.  The aquarium focuses on aquatic life in the Americas, with popular exhibits showcasing that life in the Caribbean reef, Amazon, Gulf of Mexico and Mississippi River.  Tickets are $23.95 for adults and $18.95 for seniors aged 65+.  The aquarium is fully wheelchair accessible and ADA compliant.

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Professional Sports Teams

Two professional sports teams reside in New Orleans, with both of their stadiums offering accessible seating and wheelchair access.  The NFL's New Orleans Saints and NBA's New Orleans Pelicans each provide exciting game day experiences.  Links to the team-specific accessibility information, stadium locations and ticket office phone numbers are listed below.  Each stadium is accessible via public transportation.

Mercedes-Benz Superdome

The Mercedes-Benz Superdome, home of the New Orleans Saints.

NFL - New Orleans Saints
Mercedes-Benz Superdome
1500 Sugar Bowl Drive, New Orleans, LA
Website - Disabled Access Info
(504) 731-1700

NBA - New Orleans Pelicans
Smoothie King Center
1500 Sugar Bowl Drive, New Orleans, LA
Website - Disabled Access Info
(504) 525-4667

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Accommodations

Due to the requirements of the Americans with Disabilities Act, the vast majority of hotels in the United States are wheelchair accessible and have rooms with roll-in showers.  All major brand hotels have these facilities.  For individuals requiring a roll-in shower, we recommend you book with a national hotel chain.  For the best deals, book through one of the following online travel agencies.

Prior to, or within 24 hours of booking, call the hotel to reserve the exact room type you require.  Sometimes, this can be done during booking through the online travel agencies below.

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Accessible Van Rental / Wheelchair Repair

The following businesses offer wheelchair repair, wheelchair rental or accessible van rental.  If you have done business with any of these companies, please share your experiences in the comments section at the bottom of the page.

Crescent Vans
2424 Hickory Avenue, Metairie, LA 70003
Services:  Accessible van rental
crescentvans.com
(504) 738-2634

Scootaround
New Orleans, Louisiana
Services:  Wheelchair rental & repair
scootaround.com
(888) 441-7575

Mr. Wheelchair
1201 Jefferson Highway, New Orleans, LA 70121
Services:  Wheelchair rental & repair
mrwheelchair.com
(504) 834-2810

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Support Us:  Purchase a Guide Book

WheelchairTravel.org is committed to providing the information disabled travelers need to access the world.  This website offers the detailed accessibility reports that travel guide books can't contain.  Travel guides are sold primarily to people who do not worry about the height of curbs or the size of gaps between subway platforms.  They dedicate little space to information for the disabled traveler and the information is often incorrect.  Still, guide books can be useful because they provide the general tourist background information about attractions and sights that can be carried in your backpack. Guide books also include a large number of photographs and maps of the city. Pair this information with what you learned about accessibility on this website and you'll soon be making memories to last a lifetime.

If you would like more tourist information for this or any other destination, please consider purchasing a travel guide book from Lonely Planet through our referral link.  We will receive a small commission from your purchase and will use the money to further expand this resource for the benefit of others.

  • deddancer

    When was this last updated? Or what year what this from … I have seen more than one (1) accessible taxi in New Orleans .. don’t know exactly how many there are but since I have seen up to 3 at one time (at the airport) I think there is more than one.

    • deddancer, Taxi information was current as of August 2014. I recently reached out to MoveNOLA for updated fleet information, but haven’t received a response. I will do so again. Thank you for your insight. I hope you had an enjoyable time in New Orleans!

      • deddancer

        I’m also checking … esp since the transit system is still only 40-50% rebuilt. Last few times I used cabs I was traveling so had my folding travel chair with me going to and from airport so I didn’t need an accessible vehicle.. and when I’ve used my big chair here it was with a rental van. But I live here now, again, and I guess I had assumed there were more.

        With my old Ibot uptown was no problem but for those with low clearance chairs, as mentioned, neighborhood sidewalks can be problematic. Magazine is doable in a chair, even my little travel chair, and that is one of the areas tourists/travelers might like to access. Tons of restaurants, most with sidewalk seating, small shops, etc., plus some parades during Mardi Gras and of course one of the St. Paddys parades. Most of the major streets in UpTown and Mid City sidewalks are doable and have cutouts but the side streets .. well as you know, sidewalks can be concrete one minute, sod the next, tree roots, to old brick and all on the same block. I’ve actually had to take to the street in my own neighborhood but neighborhood streets are only 20 mph and people bike down them all the time.

      • Peter Lowe

        Hey deddancer, I use a Travelscoot ultralight (35 lbs) scooter and want to visit the French Quarter for a couple days. The scooter is not great over larger bumps due to hard tires etc. Would recommend staying just outside the FQ and finding acceptable routes in or staying right in the FQ, someplace like St Anne Street to minimize distance to be travelled and easy access to Decatur?

      • deddancer

        Either central business district (CBD) or quarter would work .. The both have the better sidewalks.

      • Peter Lowe

        Sorry I don’t understand what you said. Would you please clarify for me. Thank you..

      • M.Gatlin Yoga

        The CBD is the area next to the french quarter where there are tons of hotels .. the sidewalks are decent and you should be able to roll right in to Decauter. Otherwise if you stay in quarter you should be able to use your scooter as well .. the sidewalks in those areas are not too bad.

      • Peter Lowe

        Thank you for the information!

  • deddancer

    Also in New Orleans one of my favorite accessible van rentals is Superior Van & Mobility, 1901 Westbank Expy Suite 500, Harvey, LA 70058, (504) 684-2100 .. Harvey is a suburb of New Orleans and they will deliver your van even to the airport. There is also Wheelchair Accessible Van Rental, 3939 Gentilly Blvd, New Orleans, LA 70126, (504) 525-2800.

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