Airlines have created a fundamental misunderstanding of the relationship between themselves and their outsourced wheelchair attendants & baggage handlers.
United Airlines has introduced new documentation and advance notice requirements for the transportation of emotional support animals. In a victory for travelers with disabilities, the new policy does not apply to task-trained service animals.
A loophole allowed Delta to fly Boeing 747 aircraft long distances without an accessible lavatory for nearly 30 years. It was time for this monarchy to end.
Accessibility tends to increase with the passage of time, but that's not true on many new airplanes where the needs of wheelchair users are an afterthought (at best).
Airlines are required by law to provide for the "timely return of passengers' wheelchairs," but often fail to do so. Learn about the causes of the delay, and what airlines should do to fix it.