Airlines Are Training Complaint Resolution Officials to Break the Law
The ACAA requires airlines to make Complaints Resolution Officials available to disabled passengers, but many CROs are not fulfilling their responsibility.
Man Fakes Injury to Score a Business Class Upgrade
Social media "influencer" Jamie Zhu recently faked an injury to score a business class upgrade on a long-haul flight with Cathay Pacific.
Recalculating the 2020 Airline Rankings to Include Damaged Wheelchairs
The Wall Street Journal's ranking of U.S. airlines fails to consider the important data point of damage to wheelchairs and scooters. I recalculated to include those statistics.
Air Travel with a Portable Dialysis Machine
According to the Air Carrier Access Act, airline passengers have a right to travel with a portable dialysis machine.
Get Two Trips in One with an Open-Jaw Airline Ticket
Open-jaw airline tickets give travelers flexibility, and often make travel cheaper and more convenient on multi-city itineraries.
Wheelchair Accessible Lavatory on Delta’s Airbus A220
An inside look at the new Airbus A220 at Delta Air Lines, which has a wheelchair accessible lavatory.
2 Airports in Canada That Have Adult Changing Tables
Select airports in Canada are installing adult changing tables, so that all passengers can use the toilet while traveling by air.
Wheelchairs with Lithium-ion Batteries: Can They Fly?
The definitive guide to regulations concerning air travel with a lithium-ion powered wheelchairs and mobility devices.
9 Airports in the USA That Have Adult Changing Tables
Some airports in the United States are installing adult changing tables, so that every passenger can use the bathroom while traveling.
5 Takeaways from the IATA Global Accessibility Symposium
The International Air Transport Association is a trade association representing 296 member airlines around the world. The organization…
