Boston Logan International Airport (BOS) welcomed more than 40 million passengers in 2023 and is served by more than 50 different domestic and foreign carriers. JetBlue, Delta, American, United and Southwest transport the largest number of passengers to and from Boston (in that order).
The airport has four terminals, lettered A, B, C and E. TSA security checkpoints are located at the entrances to each terminal, which are not connected airside. Passengers moving between terminals will need to clear security again, with transportation between terminals provided by free shuttle buses.
Airlines & Concourses
At the time of writing, the following airlines provide service to Boston Logan International Airport, and they operate out of the terminal indicated:
- Delta Air Lines + Delta Connection (Domestic Arrivals/Departures)
- WestJet (International Arrivals/Departures)
- Air Canada (International Arrivals/Departures)
- Alaska Airlines
- American Airlines + American Eagle (Domestic Arrivals/Departures + International Departures)
- Boutique Air
- United Airlines + United Express (Domestic Arrivals/Departures + International Departures)
- Aer Lingus (International Arrivals/Departures)
- Cape Air
- JetBlue (Domestic Arrivals/Departures + International Departures)
- Tap Air Portugal (International Departures)
The following airlines utilize Terminal E for international arrivals and departures unless otherwise noted.
- Air France
- American Airlines + American Eagle (International Arrivals only)
- Avianca Airlines
- Azores Airlines
- British Airways
- Cathay Pacific
- Copa Airlines
- Delta Air Lines
- El Al
- Hainan Airlines
- Hawaiian Airlines
- ITA Airways
- Japan Airlines
- JetBlue (International Arrivals only)
- Korean Air
- Royal Air Maroc
- Scandinavian Airlines
- TAP Air Portugal (International Departures only)
- Turkish Airlines
- United (International Arrivals only)
- Virgin Atlantic
Because each of the 3 concourses are located in a single terminal, check-in is easy. Passengers should find their airline’s ticket counter, then follow the airport signage to the proper concourse/security checkpoint and ultimately to the designated boarding gate.
For domestic flights, it is recommended that passengers with disabilities check-in two hours prior to departure. For international flights, airlines advise passengers to arrive three hours prior to scheduled departure.
Special Assistance Services & Accessibility at Boston Logan Airport
Disability assistance services should be requested prior to travel. If you have not yet made a request for assistance, be sure to contact your airline or consult this list of wheelchair assistance contacts at major airlines.
For those traveling with a personal wheelchair, it is possible to gate-check the device at Boston Logan International Airport, whether it is manual or powered. Many jet bridges at the airport are outfitted with an elevator that is purpose-built to return wheelchairs directly to the door of the aircraft. This feature speeds up the loading of wheelchairs on departure and also makes them easier to return to arriving passengers, while reducing the risk of damage.
Some airlines operating at Logan, including American Airlines and United Airlines, have also invested in the mobility chair lift from Clyde Machines, which dramatically improves wheelchair handling. These technologies are two of the top tools airlines can use to reduce wheelchair damage, and it is nice that they are available in Boston.
The airport’s bathrooms are wheelchair accessible and outfitted with ADA stalls for wheelchair users and people with disabilities. A number of private family restrooms are available throughout the airport and in all terminals as well. There are currently no adult changing tables at Boston Logan Airport. If you would like to see an adult changing table at the Boston airport, I encourage you to reach out to the airport’s ADA Coordinator to make the recommendation.
Boston Logan International Airport provides service animal relief areas at each terminal, both inside the secure area and outside the terminal on the arrivals level.
More information on accessibility and disability assistance is available on the Massport website.
Accessible transportation to/from Boston Logan Airport
Airport wheelchair taxis
Outside of each terminal on the arrivals (baggage claim) level, a Massport employee is available to assist disabled travelers in securing a wheelchair accessible taxi. Boston taxi fares are set by the city and each trip originating at the airport is subject to a surcharge.
For those passengers looking to ride the wheelchair accessible UberWAV or Lyft rideshare services, you can follow the signs to rideshare pick-up (roughly 100-200 yards from baggage claim), or request a pick-up closer to the terminal at an accessible pick-up/drop-off location. For the latest information on how to request pick-ups closer to the terminal building rather than in the rideshare garage, visit the Massport guide for accessible rideshare pickup.
Several nearby hotels provide complimentary airport shuttle service, but not all of the hotels close to Logan Airport have an accessible hotel shuttle vehicle. If the hotel provides shuttle service and it is not wheelchair accessible, the property must cover the cost of an alternative (such as a wheelchair taxi) consistent with the ADA regulations.
Three major public transportation services connect Logan Airport with the City of Boston: The MBTA Silver Line bus, MBTA Blue Line subway, and MBTA Water Ferry.
The Silver Line SL1 bus stops at each terminal on the arrivals level, and provides service to South Station, the city’s central train station with connections to the subway, city buses, commuter rail, Amtrak and intercity bus services.
Also on the arrivals level are free shuttle buses to the Blue Line Airport station and the Boston Logan Water Transportation Dock. For Blue Line access, follow signs for the on-airport shuttles and take route 22, 33, 55 or 66 to Airport Station. To reach the water ferry dock, take route 66. Shuttle buses are wheelchair accessible with a boarding ramp and securement spaces.
Additional details about riding public transportation can be found in the Guide to Wheelchair Accessible Public Transportation in Boston.
For more information, or to read frequently asked questions about air travel with a mobility disability, consult the Wheelchair Users’ Guide to Air Travel.