Last month, I reported that SuperShuttle would cease operations on December 31, 2019 due to competition from rideshare operators like Uber and Lyft. SuperShuttle’s departure from airports and cities around the country has caused a great deal of trouble for wheelchair users, who are no longer able to secure an accessible ride on-demand and at an affordable rate.

As it turns out, SuperShuttle hasn’t actually gone out of business — not entirely, at least. The company is continuing to accept bookings for accessible shared rides in these 9 cities:

  • Austin, TX
  • Cleveland, OH
  • Jacksonville, FL* (ADA rides outsourced to local taxi company)
  • Kansas City, MO
  • Las Vegas, NV
  • Miami, FL
  • New Orleans, LA
  • Pittsburgh, PA
  • West Palm Beach, FL

In cities like New Orleans and West Palm Beach, it has been exceedingly difficult, if not impossible, to secure a wheelchair taxi upon arrival to the airport. SuperShuttle’s second life will give wheelchair users visiting these destinations a sense of relief.

Accessible transportation is a necessity at every airport, and governments should work together with local businesses to ensure that no wheelchair user will be left stranded at the taxi stand.

For more information about riding SuperShuttle, read my wheelchair accessible SuperShuttle review. Travelers can book an accessible ride at

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