Delta Air Lines Delayed My Refund and Forced Me to File a Chargeback
In the midst of widespread economic hardship, airline passengers should not be forced to grant Delta or any other airline an interest-free loan.
Disabled Passengers Aren’t Required to Board the Airplane First
In this time of the coronavirus pandemic, it may make sense for disabled airline passengers to waive their right to preboarding and board last instead.
The Strange Story of How I Came to Travel with a Stuffed Louse
The story of a stuffed louse who was adopted by a community of frequent flyers and launched a campaign to curtail the spread of gate lice in airports.
Shocking: American Airlines Increases Baggage Fee to $150 Round-trip
A federal government bailout of $5.8 billion wasn't enough for American Airlines, as the carrier announced a 25% increase in checked baggage fees.
Expect Inaccessible Airplane Seat Designs to Multiply in the Interest of Public Health
Given the collective fear surrounding the COVID-19 pandemic, airplane seat designers are developing new concepts to create isolation between passengers.
American Airlines is Leaving Wheelchairs Behind and They Don’t Know Why
To prevent wheelchairs from being left behind, airlines must first ask why it is happening. That is a question American Airlines can't answer.
DOT Notice to Airlines: Refunds for Canceled Flights are Mandatory
The U.S. Department of Transportation has issued an enforcement notice to airlines, reminding them that passengers must be refunded for canceled flights.
The Government Has Leverage Over Airlines — Here’s What They Should Do With It
Airlines have requsted more than $50 billion in assistance from the federal government, but Congress must gain substantial concessions in return.
Have Wheelchair Assistance Staff Caught the Virus? Airlines Won’t Answer.
The fact that carriers are unwilling to outline the steps they have taken to mitigate risk and protect disabled passengers is deeply troubling.
TSA Officers Have Tested Positive for Coronavirus at These Airports
During the airport security screening process, many disabled people and wheelchair users come into direct contact with TSA Officers.
